Order FAQ

Frequent Asked Questions
  • Ordering from Cliff HANGER Shelving is very straight forward:

    • You can purchase through the link on each page and pay by credit card.
    • If you do not wish to pay by credit card online  please call us with your details. We accept all cards apart from Amex and Diners.
    • No details are held of your card.
    • If the goods are for overseas we will obtain the best freight price for you and then advise you.
    • Go to the quote form and fill in this form with the required information.
    • We will email you a quote for the total price including freight and GST (if applicable).
    • This quote will also have our bank details for you to direct credit our account.
    • Once payment is received we will send your order promptly along with an invoice.
  • How long before deliver?

    • We’ll do our best to dispatch your order as soon as possible. 99% orders will be dispatched within 24 hours once payment has been received in full.
    • If you made the payment via bank transfer, or methods other than credit card, it may take up to 2 working days to clear.
    • Generally, your parcel will take up to 1-2 working days to arrive its destination which within North Island, and 3-5 working days for South Island delivery.
    • If the destination is a rural address, then it will need another extra 4 working days.
  • Will you deliver overseas?

    • Yes we will ship to any country on the globe
    • Just fill in the form with your requirements and we will obtain a shipping price and send you a quote
  • Do you have supply in my country?

    • Currently we are seeking to set up distributors in each country, if interested please let us know.
  • Where is the product made?

    • The product is 100% made in New Zealand and we are a 100 % NZ owned and operated company.
  • What is the capacity of the shelves

    • The timber 16 MM shelf will take up to 100 KG
    • 6 mm Glass will carry up to 10 Kg
    • 12 mm Glass up to 18 kg
  • Freight

    • All orders have a packing and freight costs added
    • This is based on where you are located and the size and/or weight of your parcel.
  • Wholesale orders

    •  All orders will be supplied in lots of ten per size per colour and will be freight free.
    • For quantities below pack lots these will be supplied at normal price and incur freight charges.
    • Check out our  Order Form
  • Guarantee

    • We stand beside the quality, durability and suitability for purpose of our shelving products. If you’re not happy, we’re not happy
Any questions please do not hesitate to contact us.
Have no product in the cart!