Order FAQ

  • Ordering from Cliff HANGER Shelving is very straight forward:

    • You can purchase through the link on each page and pay by credit card.
    • If you do not wish to pay by credit card online  please call us with your details. We accept all cards apart from Amex and Diners.
    • No details are held of your card.
    • If the goods are for overseas we will obtain the best freight price for you and then advise you.
    • Go to the quote form and fill in this form with the required information.
    • We will email you a quote for the total price including freight and GST (if applicable).
    • This quote will also have our bank details for you to direct credit our account.
    • Once payment is received we will send your order promptly along with an invoice.
  • How long before deliver?

    • We’ll do our best to dispatch your order as soon as possible. 99% orders will be dispatched within 24 hours once payment has been received in full.
    • If you made the payment via bank transfer, or methods other than credit card, it may take up to 2 working days to clear.
    • Generally, your parcel will take up to 1-2 working days to arrive its destination which within North Island, and 3-5 working days for South Island delivery.
    • If the destination is a rural address, then it will need another extra 4 working days.
  • Will you deliver overseas?

    • Yes we will ship to any country on the globe
    • Just fill in the form with your requirements and we will obtain a shipping price and send you a quote
  • Do you have supply in my country?

    • Currently we are seeking to set up distributors in each country, if interested please let us know.
  • Where is the product made?

    • The product is 100% made in New Zealand and we are a 100 % NZ owned and operated company.
  • What is the capacity of the shelves

    • The timber 16 MM shelf will take up to 100 KG
    • 6 mm Glass will carry up to 10 Kg
    • 12 mm Glass up to 18 kg
  • Freight

    • All orders have a packing and freight costs added
    • This is based on where you are located and the size and/or weight of your parcel.
  • Wholesale orders

    •  All orders will be supplied in lots of ten per size per colour and will be freight free.
    • For quantities below pack lots these will be supplied at normal price and incur freight charges.
    • Check out our  Order Form
  • Guarantee

    • We stand beside the quality, durability and suitability for purpose of our shelving products. If you’re not happy, we’re not happy
Any questions please do not hesitate to contact us.
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